Data-backed Actions Improve the Patient Experience and Boost Referrals

Posted - 2019-09-30

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Data-backed actions improve the patient experience and boost referrals

BaneCare delivers skilled nursing care across Massachusetts. They’re focused on continually improving the patient experience, and saw an opportunity to do so after reviewing the results from their patient admission and discharge surveys. In particular, they found that patients were uncertain of what to expect during their stay. To mitigate this, the team created a What to Expect sheet, which staff could review with patients upon admission. This led to a 23% boost in patient satisfaction, and, equally impressive, 98.7% of patients said they would recommend BaneCare. The nursing home can promote their remarkable patient satisfaction with referring hospitals to increase business.

“We’re always looking for ways to do better, and we’re always using data to drive those actions. We find innovative ways to do simple things that ultimately drive big changes and improve the quality of care and experience for our patients, their families, and other visitors.”

https://www.surveymonkey.com/mp/surveymonkey-customers/?fbclid=IwAR3rCWBtnZY7meBgudK1gzG1F8YNJy8Kbgeo1XITBl69o6WHmwS2P6T8kFw